It's time for me to get back into it.

I spent about 17 years with American Express.  Mostly in Minneapolis, and then almost 5 years based in London.  The Blue Box brand runs deep in my veins.  It was also a great place to develop managerial skills. 

International Card Group – London

Most recently I was Director of Online Servicing for American Express Interactive (AXPi), a global team based in New York and charged with managing interactive properties for American Express.  I was on the International team.  I planned, built, and managed the online servicing platform for Cardmembers outside the United States.  I worked with 23 countries, or markets, though admittedly I did a lot more work in some markets than others based on size, profitability, and strategic priority.

I held a wide range of responsibilities including driving online usage among Cardmembers, driving operating costs down, prioritizing and leading development of new digital capabilities, and overall customer experience – all while upholding the brand promise of world class service.  I spent a lot of the company’s money, but I saved it even more.

Financial Services – Minneapolis

Prior to joining the International team, I was with AXPi’s financial services business in Minneapolis, now called Ameriprise.  There I also designed, built, managed and marketed the online servicing site for clients.  A major part of this role was leading organization change at all levels and especially amongst our Financial Advisors who were well compensated and generally at the time felt threatened by anything interactive.  I helped change that. 

There is plenty more to my background, but I’d say this quick summary of my past two roles says a lot about me. 

Learn more about the responsibilities of my past two roles.