It's time for me to get back into it.
My Past Position's in Two Diagrams
End To End Ownership & The Cycle Of Continuous Improvement
My last several positions had similar responsibilities including relationship management, digital strategy, design, customer experience, and managing the continuous cycle of upgrades, improvements, and new features. Nearly all my work efforts fell somewhere on these two charts.
There were times where I would be heavily focused on one or two of the blue circles for many months, like during a major site redesign where I might be focused almost exclusively on the design phase and then the build phase. At other times it would seem I was juggling all of these balls across more than a dozen projects in my portfolio while still driving to hit the OKRs.
So the focus did change from time to time, but most of my work fell somewhere on this diagram.
Managing Key Relationships
The second diagram gives an overview of my past positions shows the key relationships I and my team had to manage on a continuous basis. There were always lots of people who’s needs and interests had to be considered.
At AEFA, the website displayed products and data from a wide range of internal product groups, had to pass muster from the field, and meet the demands or requests from numerous other internal groups.
At American Express International the issue got more complex; there were still multiple internal Card groups, but now I was responsible for not just one, but 23 different websites in 23 countries – each with at least one individual who had to sign off on any changes before launch. Each market also had their own marketing, servicing, and compliance teams.